Support
Get help with a dataset or delivery
Choose the issue type and include a non-sensitive reference so support can route the request without exposing credentials.
Evidence before access
Start with a defined scope
- 01
Specify the question
Choose the country, import or export direction, period and product scope.
- 02
Review available fields
Use a sample and its data dictionary to confirm what the dataset can support.
- 03
Select delivery
Choose an offline report, structured file, online workflow or approved API connection.
Direct answer
Should I include an API token in a support request?
No. Never send active tokens or passwords. Use a non-sensitive request or account reference.
Related guidance
Find the right support path
Next step