Support request
Submit a clear, non-sensitive support request
Describe the issue and its impact without including credentials, raw personal data or confidential shipment files.
Evidence before access
Start with a defined scope
- 01
Specify the question
Choose the country, import or export direction, period and product scope.
- 02
Review available fields
Use a sample and its data dictionary to confirm what the dataset can support.
- 03
Select delivery
Choose an offline report, structured file, online workflow or approved API connection.
Direct answer
What makes a useful support request?
Include reproducible steps, time observed and a safe reference while excluding credentials and confidential data.
Related guidance
Find the right support path
Next step